Shipping policy
📦 Shipping Policy
Thank you for shopping with Swanny & Co LLC, home of the Twilight Swan House Exclusive Collection.
We take great care in packaging and shipping each order from our team in Oregon to ensure your items arrive safely and beautifully presented.
🕰️ Processing Times
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In-stock items ship within 3–5 business days after your order is placed.
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Preorder items, including the Twilight Swan House Exclusive Bedding Set, are made to order and will begin shipping early December.
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You’ll receive an email with tracking information once your order is on its way.
🇺🇸 Domestic Shipping
We currently offer shipping within the United States only.
Orders are shipped via USPS Priority Mail or UPS Ground, depending on size and destination.
Most packages arrive within 2–5 business days after dispatch.
Complimentary shipping is available on select luxury bedding items and promotions as listed on the product page.
🌍 International Orders
We are not currently offering international shipping, but we hope to expand in the future.
Please join our newsletter or follow @TwilightSwanHouse on social media for updates when international options become available.
🪄 Tracking & Delivery
Once shipped, your order’s tracking number will be emailed to you.
Please ensure your shipping address is correct at checkout, as we are unable to reroute packages once they are in transit.
Swanny & Co LLC is not responsible for delays caused by carriers, weather, or customs once your package has been scanned as shipped.
✨ Lost or Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery at info@swannyandco.com with your order number and clear photos of the damage.
If a package is lost in transit, we will assist in filing a claim with the carrier. Replacement eligibility will depend on product availability.
🕊️ Contact Us
For questions regarding your order or shipping status, please email:
📧 info@swannyandco.com
📫 Swanny & Co LLC
PO Box 618 | Scappoose, OR 97056 | USA