Refund policy

🕯️ Return & Exchange Policy

Thank you for shopping with Swanny & Co LLC, home of the Twilight Swan House Exclusive Collection.
Each item is designed with care, authenticity, and limited-edition craftsmanship.

🩶 Returns & Exchanges

Because our products are limited edition and produced in small batches, all sales are considered final once shipped, except in cases of manufacturing defect or damage.

Please note: Because each piece is crafted with intricate embroidery, occasional loose threads or slight variations in stitching are considered part of the nature of the design and not a product defect. These can be gently trimmed if needed.

We accept returns or exchanges only if:

  • The item arrives damaged or defective, and

  • You contact us within 7 days of delivery.

If approved, we’ll provide a prepaid return label and issue either:

  • A replacement, if available, or

  • A refund to your original payment method.

📩 To start a return, email info@swannyandco.com with your order number, photos of the issue, and a brief description.

🕰️ Preorders & Specialty Items

Preorder items (including the Twilight Swan House Exclusive Bedding Set) are made-to-order and non-refundable once production has begun.

If your preorder item arrives damaged or defective, contact us within 7 days of delivery for resolution.

🌙 Non-Returnable Items

For hygiene and quality assurance reasons, we cannot accept returns or exchanges on:

  • Bedding or linens that have been removed from original packaging, used, or washed

  • Items purchased during a sale or promotional event

  • Gift cards

📬 Shipping & Refunds

Refunds, if applicable, are processed within 5–10 business days after your return is received and inspected.
Original shipping fees are non-refundable, except in cases of our error or defective merchandise.

✨ Contact Us

Questions? We’re here to help.
📧 info@swannyandco.com
📫 Swanny & Co LLC, PO Box 618, Scappoose, OR 97056