Returns & Exchanges

Return & Exchange Policy

Thank you for shopping with Swanny & Co. LLC, home of the Twilight Swan House Exclusive Collection. Each item is thoughtfully designed and produced in limited quantities.

Final-Sale Policy

Because our products are limited edition and produced in small batches, all sales are final once an order has entered fulfillment or shipped, except when an item arrives damaged or has a qualifying manufacturing defect.

A change of mind, accidental purchase, incorrect item selection, or failure to review product details does not qualify an order for return or exchange.

Unauthorized returns, refused deliveries, and packages marked return-to-sender are not eligible for refunds.

Damaged or Defective Items

Please inspect your order promptly after delivery.

Contact info@swannyandco.com within seven days of delivery if your item arrives damaged or defective. Include:

  • Your order number
  • Clear photographs of the item and packaging
  • A brief description of the problem

If the claim is approved, Swanny & Co. will provide an appropriate resolution, which may include:

  • A replacement, subject to availability
  • A repair or replacement component, when appropriate
  • A refund to the original payment method

Swanny & Co. may require the item to be returned before issuing a replacement or refund. When a return is required because of an approved defect or shipping damage, a prepaid return label will be provided.

Handmade and Embroidered Details

Because our products may include intricate embroidery and specialty construction, minor variations in stitching, thread placement, color, texture, or finishing may occur.

Occasional loose thread ends that can be safely trimmed do not constitute a manufacturing defect.

Preorders and Specialty Items

Preorder and made-to-order products are nonreturnable and nonrefundable once the applicable cancellation period has passed or production has begun.

Damaged or defective preorder merchandise remains eligible for review under the damaged-item provisions above.

Nonreturnable Items

We cannot accept returns or exchanges for:

  • Bedding or linens removed from their original sealed packaging, used, or washed
  • Items purchased during a sale, clearance, or promotional event
  • Gift cards
  • Items damaged through misuse, improper care, washing, storage, or normal wear
  • Orders returned without prior authorization

Shipping and Refunds

Original shipping charges are nonrefundable unless the return results from an error by Swanny & Co. or an approved defect.

Approved refunds are issued to the original payment method after any required returned merchandise has been received and inspected. Please allow approximately 5–10 business days after processing for the refund to appear, depending on the customer’s financial institution.

✨ Contact Us

Questions? We’re here to help.
📧 info@swannyandco.com
📫 Swanny & Co LLC
PO Box 618 | Scappoose, Oregon 97056 | USA